Frequently Asked Questions

Product Test

Thunder Straps allows you to test your product within 14 days after the purchase. The product can be returned and refunded within those 14 days in case of a defect. For further questions please contact us via email.

Shipment of products

How long does it take before my parcel arrives?

We offer free shipping within the Netherlands, and free EU shipping after 89€. When shipping to other countries in the EU, the cost will be calculated in the checkout. PostNL's shipping in the Netherlands offers a delivery within maximum a week, which usually is reduced to 4-5 days. In conclusion, we ship inside the European Union. If your country is outside the EU and you want to place an order, please contact us at thunderstraps@gmail.com for more information. 

Where is my package right now?

You have received a PostNL track & trace code from us so that you can keep an eye on your package. If you still need assistance, feel free to send us an email at thunderstraps@gmail.com.

Help my package is delayed or disappeared

Feel free to contact us at thunderstraps@gmail.com. We will make sure that we solve your problem as fast as possible.

Product Repair

In case you are using a lot our straps and after years of use they may need maintenance, don't hesitate to return them to us and we will be more than thank you to help you. We provide a sophisticated maintenance and repair for your straps so that they can be as new as before. For further questions please contact us via email.

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Returns

How can I request a return

Contact us at thunderstraps@gmail.com. We will make sure that we provide you with the necessary information.

What is your return policy?

We offer free returns to all our customers. This means that provided the return is accepted, it is completely free.

When do I receive my refund?

After your refund confirmation you will receive the refund within 10 business days. If not please contact us to thunderstraps@gmail.com